Should there be any reason that you are not satisfied with your purchase, our return policy allows for the return of qualified purchased merchandise within 3 days of delivery.
Qualified returns apply exclusively to non-installed and non-customized items that must be in their original packaging including wrapping and factory carton. Returns must be packed exactly the way they were shipped including all parts and accessories for proper processing.
All returns require prior authorization before shipping and require a return authorization number to be eligible for refund.
INELIGIBLE FOR RETURN
- Installed OR customized items
- Shades purchased individually
- Web special sales
- Incomplete packaging/missing parts
Please contact us if your return meets the listed requirements at info@vanderpumpalain.com or call us directly at 786-409-5775 to request the return authorization number.
IMPORTANT RETURN INFORMATION
Returns are subject to a 15% restocking fee.
Returns on expedited orders will incur an automatic 25% restocking fee.
The cost of return shipping charges including insurance for the full retail value of the item(s) is the sole responsibility of the customer.
A confirmation email will be sent with the refund amount less applicable restocking fees once the items have safely arrived at our warehouse and have undergone a thorough inspection.
Purchases paid by check will receive a check refund made payable to the account under which the order was placed. Credit card purchases will be refunded directly to the original card used.
Should a defect in the merchandise be discovered during your inspection, please call us at 786-409-5775 within 24 hours of your delivery to request a replacement or return.